1. General Information
Why Morocco Tours is a registered travel agency based in Marrakech, Morocco. Our services include guided tours, excursions, and travel experiences. The terms “we,” “us,” and “our” refer to Why Morocco Tours.
Contact Details:
- Phone: +212 601-918923
- Email: contact@whymoroccotours.com
- Website: www.whymoroccotours.com
- Address: Mhamid 4 N°737, Marrakech 40000, Morocco
2. Bookings and Payments
- All bookings are subject to availability and confirmation.
- A deposit may be required to confirm a booking. Full payment is typically required before the tour or excursion begins.
- Payments can be made via [insert payment methods, e.g., credit card, PayPal, bank transfer].
- After booking, you will receive a confirmation email outlining the details of your tour or excursion.
3. Cancellations and Refunds
- Cancellations must be made in writing via email to contact@whymoroccotours.com.
- Cancellation Policy:
- Cancellations made 7 days or more before the tour: Full refund.
- Cancellations made 3 to 6 days before the tour: 50% refund.
- Cancellations made less than 3 days before the tour: No refund.
- In case of force majeure (such as natural disasters, political instability, or other unforeseeable events), Why Morocco Tours reserves the right to cancel or modify the tour without liability. In such cases, a full refund will be provided.
4. Responsibilities and Liability
- Why Morocco Tours acts as an agent for third-party providers such as hotels, transport companies, and guides. We are not responsible for any accidents, injuries, or losses during the tour that are caused by third-party services.
- You are responsible for having appropriate travel insurance that covers health, accidents, and cancellations.
- It is your responsibility to ensure that you are physically capable of participating in the tour or excursion you have booked.
5. Tour Changes
- Why Morocco Tours reserves the right to alter itineraries, schedules, and accommodations due to weather conditions, road closures, or other operational reasons. In such cases, we will ensure that the alternative arrangements are of similar quality and value.
6. Travel Documents
- It is your responsibility to have all necessary travel documents, including passports and visas, for the duration of your tour.
- Why Morocco Tours will not be liable for any costs incurred due to a lack of proper documentation.
7. Privacy Policy
Your personal information is collected for the purpose of booking and conducting tours. Why Morocco Tours respects your privacy and will not share your information with third parties unless required by law. For more information, please refer to our Privacy Policy.
8. Complaints and Disputes
- If you have any complaints during the tour, please notify us immediately so we can resolve the issue on-site.
- Any disputes that cannot be resolved amicably will be subject to the jurisdiction of Moroccan courts and governed by Moroccan law.
9. Amendments to Terms and Conditions
Why Morocco Tours reserves the right to update or modify these terms and conditions at any time without prior notice. The updated terms will be effective upon posting on our website.